Comments
posted Aug 28 in New MapQuest.com ForumHi-
We are sorry that you're frustrated with the new format. We want you to know that MapQuest is committed to listening to our users and helping them through this transition.
Please send an e-mail to our customer service team with your phone number. One of our customer service agents will contact you directly to listen to you and to help you with any questions or problems that you have. You can reach them at: supportteam@mapquest.com.
Thank you for your patience - let us help you out with any issues that you have.
- posted Aug 28 in Classic MapQuest.com Forum
Hi Rob-
Are you printing out from the Classic MapQuest or the New MapQuest site (do you see the red Mapquest logo or the purple mapquest with the green mq as shown by my user icon at the top of the map)?
- posted Aug 27 in New MapQuest.com Forum
Hi Scottie,
We implemented the Send to GPS feature on the New MapQuest site last night. Check it out and see if the same issue exists on the new site.
Hope this helps!
- posted Aug 27 in New MapQuest.com Forum
Hi-
Last night, we did an update to the site that implemented Send to GPS. Simply create a route, click the Send button, and you will see the GPS option listed.
Thank you for your patience while we got this important feature on our new site - we hope you like the new format and that having this feature on the new site helps you!
- posted Aug 23 in New MapQuest.com Forum
Hi-
We do have the Send to OnStar in the new MapQuest site now. Hope this helps!
- posted Aug 22 in New MapQuest.com Forum
Hi-
We still have your recent history - it's just in a slightly different spot. Check out this Help topic and you will find that it's actually as convenient, if not more!
Recent Search History Overview
Hope this helps - if not, please let us know and we will assist you further.
- posted Aug 22 in Mobile Product Forum
Hi-
We realize that this has likely caused some confusion with the rebranded application and the New MapQuest site. For now, the mobile applications will continue to use My Places on the Classic MapQuest site.
We are actively working to get updated mobile applications available for you to download that will point to the My Maps feature on the New MapQuest.
We apologize for any confusion that this has caused. Stay tuned - we hope to have an update on this soon!
- posted Aug 22 in New MapQuest.com Forum
Hi -
We are sorry you are having problems with the Print feature. We have found that users sometimes experience this issue when they have their pop-up blockers turned on.
Check to ensure that you have pop-up blockers turned off in your Internet Explorer and in any Toolbars that you might have installed. (You can sometimes specify what URL you are willing to allow pop-up blockers - just ensure that www.mapquest.com is included in that list.)
Please try this and let us know if you still encounter this issue.
- posted Aug 22 in New Idea
Hi-
The Send to GPS feature is not yet implemented on the New MapQuest site. We are working to get this implemented in the next week or two.
In the meantime, you can use the Send to GPS feature on our Classic MapQuest site. Just look for the Back to Classic link above the zoom controls and then click that to revert to the old site.
Thank you for your patience while we get this feature implemented on the New MapQuest. Watch for a post for when this feature is available!
- posted Aug 22 in New MapQuest.com Forum
Hi-
We are sorry that you are not happy with our New MapQuest site. MapQuest is committed to helping our customers with this transition, whether it be with understanding how to use the new site, problems with the new site, or listening to ways we can improve it.
Our customer service team is here to help you and we want to hear from you. We encourage you to e-mail us at: supportteam@mapquest.com with your phone number and a description of the problem that you are having. One of our customer service agents will call you back to work through the issues that you are having with the new site.
Thank you - we do value our customers and we want you to know that we are listening.