Click on One of the Forums Listed Below to Post Your Question:

When posting a forum topic, it is extremely helpful for us to know the following:

  • Browser Type (Internet Explorer, FireFox, Safari)
  • Browser Version Number
  • Operating System

Please be sure to provide that in your forum posts.  Thank you!

Having Problems with Maps & Directions Loading?

We have discovered that users are having issues with the Maps & Directions pages loading.  Two issues seem to exist:

  • Header and Footer only display
  • Processing icon does not go away

We have found a potential fix to this issue.  If you clear your cache in your browser, this should alleviate this issue.  For more information about how to do this, refer to the following articles:

Note:  To find out what version you have, open Internet Explorer and select Help and then About Internet Explorer.  A window will open telling you what version you have.

For AOL users, if you open Internet Explorer outside of AOL (Start->Programs->Internet Explorer), you can fix the issue within AOL by clearing the cache in your Internet Explorer application.  After clearing the cache, you can close Internet Explorer and then open your AOL again and MapQuest should work properly within AOL.

Please post comments in our Report Site Issues if you continue to have problems.

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