Click on One of the Forums Listed Below to Post Your Question:
When posting a forum topic, it is extremely helpful for us to know the following:
- Browser Type (Internet Explorer, FireFox, Safari)
- Browser Version Number
- Operating System
Please be sure to provide that in your forum posts. Thank you!
Having Problems with Maps & Directions Loading?
We have discovered that users are having issues with the Maps & Directions pages loading. Two issues seem to exist:
- Header and Footer only display
- Processing icon does not go away
We have found a potential fix to this issue. If you clear your cache in your browser, this should alleviate this issue. For more information about how to do this, refer to the following articles:
- How to Clear Your Cache in Internet Explorer 6
- How to Clear Your Cache in Internet Explorer 7
- How to Clear Your Cache in Internet Explorer 8
Note: To find out what version you have, open Internet Explorer and select Help and then About Internet Explorer. A window will open telling you what version you have.
For AOL users, if you open Internet Explorer outside of AOL (Start->Programs->Internet Explorer), you can fix the issue within AOL by clearing the cache in your Internet Explorer application. After clearing the cache, you can close Internet Explorer and then open your AOL again and MapQuest should work properly within AOL.
Please post comments in our Report Site Issues if you continue to have problems.
Latest Posts in the Forums
Description:Lets say you have several addresess (like 20 for example) and you want to go first to #10, than to #2 and then to #9 or whatever, and you need to order them to get the shortest route wihtout clicking the arrows "up or down" because it takes to long, but if you select them like.... this first, this second, this third, and so on, it will be easier and faster
- Summary:I cant see if there is snow at my property~Montrose, Colorado~03/09/2010
- Summary:Following a Railway line down through Kentucky, Virginia, Tennessee, Nth & Sth CarolinaBrowser Type:FireFoxBrowser Version:FireFox v3.6Operating System:Windows 7Image:
- Topic posted Mar 07 by dnrothx , tagged Draggable Routes, Driving Directions, Maps, Printing, Settings and Configurations, Troubleshooting in Maps & Directions Forum publicSummary:When I hit the print button for my map, MapQuest only offers to print a map of the US, without the route.Browser Type:IEBrowser Version:IE 8.0.6001Operating System:XP
- Summary:The address - 8245 Virginia Circle, Norway WI 53185 , is marked at the wrong location on the map.
- Description:
Imagine rushing to get someplace, going to yer TRUSTY mapquest, printing the directions and rushing off into the car.... only to find that as you hit the last two lines of the directions, Mapquest discarded your address all together and decided to send you to its own idea of where that TOWN was.... so like me, you may have left work, spent 3 hours driving there and back, and having wasted your time, your gas, and your company's time... not to mention your own frustration and embarrassment, which is unretrievable.
So my suggestion for improvement is to permanently delete that option --and any option that is anything like it. It's one thing to 'suggest' addresses that resemble the one your search did not recognize. But to just put the town name, which makes the person say, "YES! thats the town i wanted!" and clicking on it, but not realizing that meant the address has been deleted too... is PLAIN OLD MEAN!!
I would guess users of mapquest are in a rush OFTEN when using the site. You've entered your address and destination. WORSE than just leading someone on a ghost chase to where, you end up with a print out that also doesnt include the address you were looking for, so you cant redirect yourself. Just have to turn around, and wade thru the traffic again, and try to not be so ticked off you get in an accident.
- Summary:What's happened to Mapquest in the past week?Browser Type:internet explorerOperating System:windows XP
Topic posted Mar 03 by Karla (MapQuest Technical Services) , tagged MapQuest 4 Mobile for BlackBerry, MapQuest 4 Mobile for iPhone, MapQuest for Mobile Web Advanced, MapQuest for Mobile Web Standard in Mobile Products Forum publicSummary:When is my mobile device / phone going to be supported?- Summary:mapquest fails to print entire route. several steps are missing. i.e., goes from step 12 to 17Browser Type:internet explorerBrowser Version:8Operating System:xp
- Summary:Portland does not appear on the Mapquest State pull-down lists
- mapquest not received in totalescalatedSummary:recently the mapquest program was changed and we do not receive text and mapsBrowser Type:internet explorerBrowser Version:IE7Operating System:WINDOWS XP
Content:We are aware of the issue with the Canadian Postal Code not being able to be submitted when you are registering for a My Places account.
We appologize for this inconvenience. Please subscribe to this forum post and we will update you when this issue has been resolved.
Browser Type:AllBrowser Version:AllOperating System:All- Summary:print button defaults to national mapBrowser Type:IE8Browser Version:8Operating System:xp pro
- Summary:There seems to be no way to change the window's height.Browser Type:Firefox for MacBrowser Version:3.6Operating System:MAS OSX 10.5.8
- Summary:Inability to save a Directions page/map to FavoritesBrowser Type:Internet ExplorerBrowser Version:I don't know; it doesn't say on my screen.Operating System:XP
- Summary:Maps, Directions and Sign In are not functioningBrowser Type:Internet ExplorerBrowser Version:8Operating System:Windows XP
- Summary:Cannot correct location of red star on business locationBrowser Type:FirefoxBrowser Version:3.5.8Operating System:Windows XP
- Description:
For those searching out the location of a funeral home.....A map with all of the county funeral homes
could be a big convenience. Is it possible?
- Title:trying to use directions from an old linkSummary:directions link I got in an email do not workContent:
I have an older email with an embedded directions link to my step-daughter's grandmother's house, I don't have the actual address. Anyway the link no longer works and I need to find the housefor a birthday party, thanks.
Browser Type:IE 7Browser Version:5730.11Operating System:Windows XP - Summary:The buttons are there but don't work.Browser Type:Internet ExplorerBrowser Version:7.0Operating System:Windows XP
- Summary:Followed answer given to "Jill's" posting of 2/2/10 for same problem by Karla of Mapquest Tech Services.Browser Type:Internet ExplorerBrowser Version:Internet Explorer 8Operating System:Windows XP
- Description:There needs to be an option to send directions to Onstar enav on the mobile application for iPhone.
- Summary:On Mapquest Home Page: Clicking either "directions or "Maps" gets no response, therefore Mapquest is unuseable.Browser Type:Internet ExplorerBrowser Version:Internet Explorer 8Operating System:Windows XP
