Report Site Issues
Use this forum to report any site issues, such as site outages, issues with functionality working, etc.
Posting Requirements
When posting a forum topic, it is extremely helpful for us to know the following:
- Browser Type (Internet Explorer, FireFox, Safari)
- Browser Version Number
- Operating System
Please be sure to provide that in your forum posts. Thank you!
Issues
Topic posted Yesterday by Laurie JonesSummary:I cant see if there is snow at my property~Montrose, Colorado~03/09/2010- Topic posted Yesterday by Richard BlackmooreSummary:Following a Railway line down through Kentucky, Virginia, Tennessee, Nth & Sth CarolinaBrowser Type:FireFoxBrowser Version:FireFox v3.6Operating System:Windows 7Image:
Recent Answers (1 of 1)
- 10:06am by Deb (Product Manager): Hello Richard, Can you let us know where that image was actually taken...
- Topic posted Mar 07 by Susan VanderbeckSummary:The address - 8245 Virginia Circle, Norway WI 53185 , is marked at the wrong location on the map.
Recent Answers (1 of 1)
- 10:04am by Deb (Product Manager): Hello, We show that the city is really Waterford, not Norway. I've...
- Topic posted Mar 03 by joan loshekSummary:What's happened to Mapquest in the past week?Browser Type:internet explorerOperating System:windows XP
Recent Answers (2 of 2)
- Yesterday by Kris (MapQuest Technical Services): Hi- We are aware of the issue that users are having with this,...
- Mar 08 by Barbara Keyes: I have the same problem and I sure don't know who to ask to get help.
Recent Answers (1 of 1)
- Mar 05 by Kris (MapQuest Technical Services): Hi- I escalated this issue to our team that handles business listing...
- Topic posted Mar 02 by Michael GradSummary:mapquest fails to print entire route. several steps are missing. i.e., goes from step 12 to 17Browser Type:internet explorerBrowser Version:8Operating System:xp
- mapquest not received in totalescalatedTopic posted Mar 01 by MORSE KLUBOCKSummary:recently the mapquest program was changed and we do not receive text and mapsBrowser Type:internet explorerBrowser Version:IE7Operating System:WINDOWS XP
Content:We are aware of the issue with the Canadian Postal Code not being able to be submitted when you are registering for a My Places account.
We appologize for this inconvenience. Please subscribe to this forum post and we will update you when this issue has been resolved.
Browser Type:AllBrowser Version:AllOperating System:All- Topic posted Mar 01 by joseph quittnerSummary:print button defaults to national mapBrowser Type:IE8Browser Version:8Operating System:xp pro
Recent Answers (1 of 1)
- 3:26pm by Sara (MapQuest Technical Services): Hi Joseph, Thank you for reporting this issue. We are aware of this...
- Topic posted Feb 27 by Jared BucknerSummary:Inability to save a Directions page/map to FavoritesBrowser Type:Internet ExplorerBrowser Version:I don't know; it doesn't say on my screen.Operating System:XP
- Topic posted Feb 27 by Nicholas MitrofanoffSummary:Maps, Directions and Sign In are not functioningBrowser Type:Internet ExplorerBrowser Version:8Operating System:Windows XP
Recent Answers (1 of 1)
- Feb 28 by Nicholas Mitrofanoff: WHY DOES NOT MAPQUEST SOLVE THIS SERIOUS PROBLEM? THE POSTED SOLUTION...
- Topic posted Feb 25 by Lois Weaver
Recent Answers (3 of 3)
- Feb 28 by Nicholas Mitrofanoff: DITTO
- Feb 27 by Karl Arp: Ok, my first post appears to have not worked. Sorry if this turns into...
- Feb 27 by Kris (MapQuest Technical Services): We have found a potential fix to this issue. If you clear your cache...
- Topic posted Feb 24 by Ronald Schroeder
- Topic posted Feb 24 by David BrownSummary:Cannot correct location of red star on business locationBrowser Type:FirefoxBrowser Version:3.5.8Operating System:Windows XP
Recent Answers (1 of 1)
- Feb 27 by Karla (MapQuest Technical Services): This is now fixed. Please try to upload your location correction and...
- Topic posted Feb 23 by Lauren CroweSummary:The buttons are there but don't work.Browser Type:Internet ExplorerBrowser Version:7.0Operating System:Windows XP
Recent Answers (1 of 1)
- Feb 27 by Kris (MapQuest Technical Services): We have found a potential fix to this issue. If you clear your cache...
- Topic posted Feb 23 by Thomas JacobsSummary:Followed answer given to "Jill's" posting of 2/2/10 for same problem by Karla of Mapquest Tech Services.Browser Type:Internet ExplorerBrowser Version:Internet Explorer 8Operating System:Windows XP
Recent Answers (1 of 1)
- Feb 28 by Nicholas Mitrofanoff: Clearing Internet cache is not the solution!
- Topic posted Feb 23 by Thomas JacobsSummary:On Mapquest Home Page: Clicking either "directions or "Maps" gets no response, therefore Mapquest is unuseable.Browser Type:Internet ExplorerBrowser Version:Internet Explorer 8Operating System:Windows XP
Recent Answers (1 of 1)
- Feb 27 by Kris (MapQuest Technical Services): We have found a potential fix to this issue. If you clear your cache...
- Topic posted Feb 22 by Edward ColesContent:
I have completed the Geocode Error Report Page but when I click "Continue..." There is a popup telling me to correct errors on the page. The form is completely filled out. Also, it doesn't seem to want to allow me to submit multiple images (the red star is so far off that I cannot zoom in far enough to see my street names and show the incorrect red star in one screen capture), even though I saved the images as jpegs and they are well below the 5MB limit.
Browser Type:IEBrowser Version:8Operating System:XPRecent Answers (2 of 2)
- Mar 05 by Karla (MapQuest Technical Services): This is now fixed. Please try to upload your location correction and...
- Feb 24 by Kris (MapQuest Technical Services): We apologize for this inconvenience. We are working on a fix and...
- Topic posted Feb 21 by SANDRA PEARL
Recent Answers (1 of 1)
- Feb 27 by Kris (MapQuest Technical Services): We have found a potential fix to this issue. If you clear your cache...
- Topic posted Feb 21 by David KnappContent:
You just changed MapQuest format
I cannot load directions or maps or find my way from one place to another. You have really screwed me up as I have been so dependent on your usually great system
Browser Type:Internet ExplorerOperating System:Windows XPRecent Answers (1 of 1)
- Feb 27 by Kris (MapQuest Technical Services): We have found a potential fix to this issue. If you clear your cache...
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Recent Comments
- Sara (MapQuest Technical Services) on for one mapquest page, print button does not give a...3:26pm: Hi Joseph, Thank you for reporting this issue. We are aware of this...
- Rob Pool on Page Loading Errors2:14pm: I had two customers begin reporting this same issue today. I've tried...
- Deb (Product Manager) on A change in Quality of DIsplay10:06am: Hello Richard, Can you let us know where that image was actually taken...
- Deb (Product Manager) on Mapquest shows wrong location for our address10:04am: Hello, We show that the city is really Waterford, not Norway. I've...
- eugene arita on Known Print Issues8:11am: Mapquest removed the direct 'print' button....why oh why did you do...
- Kris (MapQuest Technical Services) on Why can't I get any directions from MapquestYesterday: Hi- We are aware of the issue that users are having with this,...
- Barbara Keyes on Why can't I get any directions from MapquestMar 08: I have the same problem and I sure don't know who to ask to get help.
- Kris (MapQuest Technical Services) on Sebastopol's Berry Best Smoothies and Grilled Hot DogsMar 05: Hi- I escalated this issue to our team that handles business listing...
- Nicholas Mitrofanoff on Unable to sign inFeb 28: WHY DOES NOT MAPQUEST SOLVE THIS SERIOUS PROBLEM? THE POSTED SOLUTION...
- Nicholas Mitrofanoff on More information on previous posting of 2/23/10:...Feb 28: Clearing Internet cache is not the solution!
- Nicholas Mitrofanoff on No Directions using AOLFeb 28: DITTO
- Karl Arp on No Directions using AOLFeb 27: Ok, my first post appears to have not worked. Sorry if this turns into...
- Kris (MapQuest Technical Services) on Maps and directions icons won't loadFeb 27: We have found a potential fix to this issue. If you clear your cache...
- Kris (MapQuest Technical Services) on your new system stinks how do you find anyplace if you...Feb 27: We have found a potential fix to this issue. If you clear your cache...
- Kris (MapQuest Technical Services) on Cannot access "Dirctions" or "Maps"Feb 27: We have found a potential fix to this issue. If you clear your cache...
- Kris (MapQuest Technical Services) on Cannot access directions or mapsFeb 27: We have found a potential fix to this issue. If you clear your cache...
- Kris (MapQuest Technical Services) on No Directions using AOLFeb 27: We have found a potential fix to this issue. If you clear your cache...
- Kris (MapQuest Technical Services) on Page Loading ErrorsFeb 26: We have found a potential fix to this issue. If you clear your cache...
- Karla (MapQuest Technical Services) on Geocode Error Reporting Doesn't WorkMar 05: This is now fixed. Please try to upload your location correction and...
- Karla (MapQuest Technical Services) on Geocode Error Reporting for Business LocationsMar 05: This is now fixed. Please try to upload your location correction and...